Політика повернення коштів

This Refund Policy outlines the terms under which otpprivat processes refunds for real estate transactions, including property purchases and booking cancellations. We work to ensuring customer satisfaction and providing clarity regarding our refund processes. Please read this policy carefully to understand your rights and obligations.

1. General Policy

Refunds may be issued under specific circumstances, such as cancellation within a designated time frame. Requests for refunds must comply with the conditions outlined in this policy. We reserve the right to assess eligibility for each request based on the nature of the transaction.

2. Eligible Items & Conditions

To qualify for a refund, items must be in their original condition and packaging, along with proof of purchase. For real estate transactions, this includes adherence to any stipulated timelines for cancellations or returns. Ensure you review the conditions carefully to avoid misunderstandings.

3. Non-Refundable Items

Certain items, such as non-refundable reservation fees or deposits, are not eligible for refunds. On top of that, services rendered prior to cancellation may also be non-refundable. We will clearly communicate any non-refundable items at the point of sale.

4. How to Request a Refund

To initiate a refund request, please contact our support team with your order number and relevant details. We will provide instructions on the next steps to take. Prompt communication will help help a smooth refund process.

5. Processing Time

Refunds are typically processed within 5-10 business days from the receipt of your return request. You will receive a notification once your refund has been processed. Please allow additional time for the refund to reflect in your account.

6. Exchanges & Replacements

In the case of defective or damaged items, we will arrange for exchanges or replacements as necessary. Please report any issues promptly to ensure timely resolution. Our goal is to provide a satisfactory outcome for all our customers.

7. Contact & Disputes

If you encounter any issues with your refund request, please reach out to our customer service team. We are committed to resolving disputes fairly and efficiently. Your satisfaction is our priority, and we will work diligently to address your concerns.

Contact Us

Email: support@otpprivat.com

Address: г. Киев, Спортивная площадь, 1А